🔐 Privacy Policy

Last Updated: March 2026

1. Introduction

Planer ("Planer," "we," "us," or "our") is a software platform operated by Ignacio Isasmendi. It is designed to simplify the workflow of Community Managers and social media professionals.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, web application, and related services (collectively, the "Service").

By using Planer, you agree to the practices described in this Privacy Policy.

2. Who We Are

Data Controller:

Planer is operated by:

Ignacio Isasmendi Tandil, Buenos Aires, Argentina Email: admin@planer.com.ar

If you have any questions regarding this Privacy Policy, you may contact us at the email above.

3. Information We Collect

3.1 Information You Provide Directly

When you create an account or use the Service, we may collect:

  • Full name
  • Email address
  • Time zone
  • Company or brand name
  • Billing information (if applicable)

3.2 Social Media Account Data

When you connect your social media accounts (e.g., Instagram, Facebook, TikTok, LinkedIn, etc.), we may receive information from those platforms that you authorize us to access through their official APIs.

This may include:

  • Account identifiers
  • Profile information
  • Access tokens
  • Content you authorize us to access
  • Publishing permissions

This data is accessed only with your authorization and is used exclusively to provide features such as content scheduling, publishing, analytics, and account management within the Planer platform.

3.3 Usage Data

We may automatically collect certain information when you use the Service, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Interaction data within the app

This information helps us improve the functionality, performance, and security of the platform.

4. How We Use Your Information

We use your information to:

  • Provide and operate the Service
  • Schedule and publish content on connected social media platforms
  • Send service-related notifications
  • Provide customer support
  • Improve product performance and user experience
  • Ensure platform security
  • Comply with legal obligations

5. Data Sharing

5.1 Service Providers

We may share limited information with trusted third-party service providers who assist us in operating the Service, including providers for:

  • Cloud hosting
  • Analytics
  • Customer support tools
  • Email delivery services

These providers process data only on our behalf and under appropriate confidentiality and security obligations.

5.2 Legal Requirements

We may disclose personal information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or security threats

We do not sell, rent, or trade personal data.

6. Data Retention

We retain your personal information for as long as your account remains active.

If you delete your account, your data may be retained for up to 30 days for recovery purposes.

After that period, your personal data will be permanently deleted unless a longer retention period is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption
  • Secure servers
  • Access controls
  • Authentication safeguards

However, no method of transmission over the internet is completely secure.

8. International Data Transfers

Your information may be stored and processed in countries where our service providers operate.

Where required by applicable law, we rely on appropriate safeguards to ensure your data remains protected.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

You may exercise these rights by contacting us at admin@planer.com.ar.

10. Children's Privacy

Planer is not intended for individuals under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes occur, we will notify users within the platform or via email.

12. Third-Party Platforms

Planer integrates with third-party platforms such as Instagram, Facebook, TikTok, and LinkedIn to provide publishing, scheduling, and analytics features.

Your use of those platforms is also governed by their respective terms of service and privacy policies.

13. Data Deletion Requests

Users may request deletion of their personal data at any time.

To request deletion, you may:

  • Send an email to admin@planer.com.ar
  • Include the email associated with your Planer account
  • Specify that you want your data deleted

Once the request is received, we will process the deletion within a reasonable timeframe in accordance with applicable laws.

Users may also delete their account directly from the account settings within the Planer platform.

14. Contact Information

For privacy-related questions or requests:

[Company Name] [Address] Email: admin@planer.com.ar